Return & Refund Policy – Hitshop.pk

1Return Policy

Customers can request a return or replacement within 7 days of receiving their order, subject to the following conditions:

• The product must be damaged, defective, or different from the item ordered.
• The product must be returned with its original packaging, accessories, and included items.
• Proof of purchase or order confirmation must be provided.
• Products damaged due to misuse, mishandling, or improper installation are not eligible for return.
• Personal care and hygiene products that have been opened or used are not eligible for return unless they are defective or incorrect.

2Eligible Reasons for Returns

A return or replacement request may be accepted in the following situations:

• Damaged Product: The product arrives physically damaged.
• Defective Product: The product does not function properly upon arrival.
• Wrong Product: You receive an item different from the one you ordered.
• Missing Items: Important accessories or components are missing from the package.

Please contact our customer support team on WhatsApp within 7 days of delivery and provide clear pictures or videos showing the issue.

3Cash on Delivery (COD) Orders

For Cash on Delivery orders:

• Customers pay for their orders when the parcel is delivered.
• If an eligible return is approved, the refund will be processed through a mutually agreed payment method, such as bank transfer, Easypaisa, or JazzCash.
• Customers may also choose an eligible replacement instead of a refund.
• Refunds are not issued in cash through the delivery rider.

4Advance Payment Orders

For orders paid in advance through online payment or bank transfer:

• Eligible refunds will be processed through the original payment method where possible.
• If the original payment method is unavailable, an alternative bank transfer or digital wallet may be arranged with the customer's agreement.
• Customers may choose a replacement if the same product is available.
• Refunds will be initiated after the returned product has been received and inspected.

5Refund Policy

• Refunds are available for approved return requests when a replacement is unavailable or when a refund is otherwise agreed upon.
• Refund requests are subject to product inspection and approval.
• Approved refunds will generally be processed within 5–10 business days.
• The actual time for funds to appear may depend on the bank or payment provider.
• Delivery charges, where applicable, will be refunded if the return is due to a wrong, damaged, or defective product.

6Replacement Policy

If a product is eligible for replacement:

• Replacement will be arranged subject to stock availability.
• The replacement item will be the same product or an agreed alternative.
• If the same product is unavailable, customers may request an eligible refund.
• Replacement arrangements will be confirmed by our customer support team.

7Return Shipping Charges

• If the product is damaged, defective, or incorrectly delivered, Hitshop.pk will bear the reasonable return shipping costs.
• For returns due to reasons not caused by Hitshop.pk, the customer may be responsible for return shipping charges, where such returns are accepted.
• Customers should contact our support team before sending any product back.

8Non-Returnable Products

The following products are generally not eligible for return unless they arrive defective, damaged, or incorrect:

• Used personal care and beauty products.
• Opened hygiene-related products.
• Products damaged due to customer misuse.
• Items returned without original accessories or essential components.
• Products returned after the specified return period.

9How to Request a Return or Refund

To request a return, replacement, or refund:

1. Contact our customer support team on WhatsApp (0347-2900990) within 7 days of receiving your order.
2. Provide your order number and product details.
3. Share clear pictures or videos of the damaged, defective, or incorrect item.
4. Wait for confirmation and return instructions from our support team.
5. Once the returned item is received and inspected, we will confirm the applicable refund or replacement process.

Please do not send products back without contacting our support team first.

10Contact Us

For return, replacement, or refund inquiries, please contact Hitshop.pk on WhatsApp. Our customer support team will assist you with your return and refund requests.